Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Honor Oak

At Flower Delivery Honor Oak, we take great pride in ensuring every bouquet and arrangement we deliver meets the highest standards of freshness and quality. As a trusted local florist serving both households and businesses in the Honor Oak area, your satisfaction is our top priority. Every order is hand-selected and arranged to guarantee absolute freshness upon arrival, so you can enjoy the beauty of your flowers for as long as possible.

Damaged-on-Arrival and Freshness Window Policy

We understand how important it is for your flowers to arrive looking fresh and vibrant. That’s why we offer a clear damaged-on-arrival policy: if your flowers arrive in a less-than-perfect condition or are damaged during transit, please report it to us within 24 hours of delivery. This helps us swiftly investigate and resolve any issues.

Freshness Window: We guarantee our arrangements will stay fresh for a minimum of five days from the date of delivery, provided they are cared for as per our flower care guidelines. Should you experience significant wilting or other freshness concerns within this window, please get in touch with us promptly so we can assist you effectively.

Refunds and Replacements

We believe in making things right for our customers. If your flowers do not meet your expectations due to damage on arrival or fail to meet our five-day freshness guarantee, you are entitled to request a refund or a replacement bouquet. Simply contact us within the appropriate timeframe, provide a description of the issue—and, if possible, photographs—to help us understand the problem clearly. Based on your preference and the circumstances, we will swiftly arrange either a full refund or a complimentary replacement delivery at the earliest available time slot.

Our goal is to ensure you feel valued and satisfied—every single time you order from Flower Delivery Honor Oak.

Complaints Procedure

Your feedback is essential in helping us improve our products and services. Should you have any concerns or complaints about your floral delivery, we encourage you to contact us as soon as possible with details about your experience. Our dedicated customer care team is committed to listening carefully to your feedback, investigating all complaints thoroughly, and providing a fair and timely resolution. We aim to acknowledge all complaints within one business day and offer a resolution within three business days wherever possible.

If a situation requires further investigation, we will communicate updates during the process and ensure that your complaint is addressed to your satisfaction. Your trust means everything to us, and we strive to turn every less-than-perfect experience into an opportunity to delight you with our service.

Trusted Local Florist for the Honor Oak Community

As your neighborhood florist, we care deeply about the happiness of our Honor Oak customers. Whether delivering to a home or business, our experienced florists select only the finest, freshest stems for your order. We are here to bring exceptional flowers and peace of mind to our community, standing by our promise of freshness and attentive service. Thank you for choosing us as your local Honor Oak florist.