Privacy Policy for Flower Delivery Honor Oak Customers

About This Privacy Policy

This Privacy Policy explains how Flower Delivery Honor Oak collects, uses, stores, and shares your personal information in accordance with the General Data Protection Regulation (GDPR). This policy applies to all customers placing orders with Flower Delivery Honor Oak from Honor Oak and the surrounding districts. We are committed to maintaining your trust and protecting your privacy.

What Data We Collect

When you place an order or interact with Flower Delivery Honor Oak, we collect the following types of personal data:

  • Contact Information: Name, address, phone number (if provided), and delivery address to ensure timely and accurate delivery of your order.
  • Order Information: Details about the flowers and products you purchase, special delivery instructions, card messages, and transaction details.
  • Payment Data: When you make a payment, your debit or credit card details are processed securely by our payment processor. We do not store full card details.
  • Communications: Records of your correspondence with us, which may include queries, complaints, or feedback, to help us deliver customer support.
  • Website Usage Data: Information such as IP address, browser type, and browsing behavior when using our website, collected via cookies or similar technologies to improve your experience.

Lawful Basis for Processing Personal Data

We process your personal data based on one or more of the following lawful bases as defined by GDPR:

  • Performance of a Contract: Your data is required to process, deliver, and manage your flower order.
  • Legal Obligation: Sometimes, we must process data to comply with the law, such as record-keeping for tax purposes.
  • Legitimate Interests: We may use your data to enhance our services, prevent fraud, or respond to your enquiries, provided this does not override your rights and interests.
  • Consent: In some cases (for example, marketing communications), we will obtain your consent before processing your data for that specific purpose.

How We Use Your Data

Flower Delivery Honor Oak uses your personal data to:

  • Fulfill and deliver orders accurately
  • Process payments securely
  • Communicate order updates, delivery information, or respond to your requests
  • Personalize your customer experience
  • Maintain records for regulatory, warranty, or customer service purposes
  • Improve our services based on usage and customer feedback

Who Processes Your Data

To deliver our services efficiently and securely, Flower Delivery Honor Oak may share your data with trusted third-party processors, including:

  • Payment Processing Providers: To process card transactions securely and validate payments
  • Delivery Partners: To ensure prompt and accurate delivery of your bouquet or floral arrangement
  • IT and Hosting Vendors: Providers that host and support our website, email, and business infrastructure
  • Professional Advisors: Such as accountants or auditors, strictly as required for business administration or legal compliance

All processors act under strict contractual conditions to ensure your data is handled securely and only for the intended purpose. We do not sell your personal data to third parties.

International Data Transfers

Your personal data is generally stored and processed within the United Kingdom or the European Economic Area (EEA). If we need to transfer your data outside the EEA, we will ensure appropriate safeguards are in place to protect your information in line with GDPR requirements.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The retention period depends on the type of data and our obligations:

  • Order and Delivery Information: Typically retained for up to 7 years to comply with financial regulations.
  • Marketing Preferences: Retained until you withdraw your consent or opt out.
  • Communications: Customer correspondence is kept for up to 3 years, unless a longer period is required for dispute resolution.
  • We periodically review our retention practices and securely delete or anonymize data that is no longer necessary.

Your Rights Under GDPR

As a customer of Flower Delivery Honor Oak, you have the following rights regarding your personal data:

  • Access: You can request access to your personal data and receive a copy of the data we hold about you.
  • Rectification: You can ask us to correct or update any inaccurate or incomplete information.
  • Erasure: You can request deletion of your personal data, subject to certain legal or contractual obligations.
  • Restriction: You can ask us to restrict processing of your data in particular circumstances.
  • Data Portability: You have the right to receive your data in a structured, machine-readable format.
  • Object: You can object to certain types of processing, such as direct marketing.
  • Withdraw Consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, contact us with enough information for us to identify and help you. We will respond to your requests promptly, respecting all legal timeframes.

Keeping Your Data Secure

Flower Delivery Honor Oak implements a variety of technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These include secure servers, encryption, access controls, and regular review of security procedures. Despite our best efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to Our Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or as a result of customer feedback. Updates will be posted on this page with the revised effective date.

Contacting Flower Delivery Honor Oak

If you have questions about this Privacy Policy, our data practices, or your rights under GDPR, please contact us via the contact methods listed on our website or through your order confirmation documents. We are committed to resolving privacy concerns promptly and transparently.